Valea Dental Studio by Pınar Heybeli

At Valea Dental Studio by Pınar Heybeli we respect your privacy and are committed to handling personal data responsibly, transparently and in accordance with applicable data protection legislation.

​

This Privacy Policy explains what information may be collected when you visit our website or voluntarily contact us through it, why we may process this information, and the rights available to you in relation to your personal data.

Our website is designed primarily to provide information about Valea Dental Studio, our dental treatments and our services for local and international patients.

​

The website does not provide e-commerce services, does not process online payments and does not collect credit or debit card information.

​

1. Information You Choose to Provide

​

We may collect personal information only when you voluntarily provide it to us, for example when you:

• Submit a contact or appointment request form;

• Request information about a dental treatment;

• Contact us regarding treatment in Türkiye;

• Request an initial consultation;

• Communicate with our patient coordination team.

​

Depending on the information you choose to provide, this may include:

• Full name;

• Telephone number;

• Email address;

• Country of residence;

• Preferred contact method;

• Information included in your message or enquiry;

• Preferred appointment or travel dates, where relevant.

​

You are not required to submit personal information simply to browse the general content of our website.

​

2. Information About Your Dental Enquiry

​

When requesting information about dental treatment, you may voluntarily choose to provide additional information that helps us better understand your enquiry.

​

Please only provide information that is reasonably necessary for us to respond to your request.

If health related information, dental photographs, X rays or similar records are voluntarily provided, such information may constitute sensitive or special category personal data under applicable data protection legislation and will be handled accordingly.

​

Information submitted online does not replace an in-person clinical examination, and no definitive diagnosis or treatment plan is established solely through the website.

​

3. How We Use Your Information

​

Personal information voluntarily provided through the website may be used to:

• Respond to your enquiry;

• Contact you at your request;

• Arrange or discuss an appointment;

• Provide information about our dental treatments and services;

• Assist with an initial treatment enquiry;

• Support communication with international patients;

• Coordinate your consultation or potential treatment journey;

• Provide relevant information before your visit to Türkiye;

• Comply with applicable legal and regulatory obligations.

​

We do not use information submitted through our enquiry forms for purposes unrelated to your request without an appropriate legal basis or, where required, your consent.

​

Consent and Communication

​

When you submit your contact details through our website, you are voluntarily requesting communication from Valea Dental Studio regarding your enquiry.

Depending on the contact information you provide, our team may respond by telephone, email or another communication method you have selected or initiated.

Where consent is the applicable legal basis for processing, you may withdraw that consent at any time, subject to applicable legal requirements.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

​

4. Meta Lead Ads and CRM Processing

​

Valea Dental Studio may use lead generation advertisements and Instant Forms made available through Meta platforms, including Facebook and Instagram.

When you voluntarily submit a Meta Instant Form in response to one of our advertisements, Meta may provide us with the information you choose to submit, such as your name, telephone number, email address, country of residence, treatment interest and travel-related enquiry preferences.

We use this information solely to respond to your enquiry, contact you at your request, provide information about our dental services, arrange or discuss a consultation, and coordinate a potential treatment journey.

To enable a timely response, information submitted through Meta Instant Forms is transferred to Valea Dental Studio’s internal customer relationship management system (“Valea Dental CRM”). Access to this system is restricted to authorised members of our patient coordination and management team and is protected by account-based access controls.

We do not sell, rent or use Meta lead information for purposes unrelated to your enquiry. Please do not provide unnecessary medical records, detailed health information, X-rays or photographs through a Meta Instant Form. Where such information is needed for an assessment, we will provide an appropriate secure channel.

Meta’s own privacy policies and terms also apply to information you provide through its platforms. This Privacy Policy explains how Valea Dental Studio handles the information after it is received by us.

​

​

5. International Patient Enquiries

​

Valea Dental Studio operates in Türkiye and provides dental services to both local and international patients.

If you contact us from outside Türkiye, the information you voluntarily submit may be received and processed in Türkiye for the purpose of responding to your enquiry, planning a potential consultation or coordinating dental treatment.

Where applicable, personal data will be handled in accordance with relevant Turkish data protection legislation and applicable requirements relating to international patients and cross-border data processing.

​

6. No Online Sales or Payments

​

Our website is informational and communication based.

Valea Dental Studio does not sell dental treatments, products or other services directly through this website.

​

We do not:

• Operate an online store;

• Accept payments through the website;

• Collect payment card information through website forms;

• Store credit or debit card details through the website.

​

Any treatment, pricing or payment arrangements, where applicable, are handled separately from the website and following appropriate communication with the patient.

​

7. Sharing of Personal Information

​

Valea Dental Studio does not sell, rent or trade your personal information.

Personal information may only be accessed or shared where reasonably necessary for purposes such as:

• Responding to your enquiry;

• Appointment and patient communication;

• Providing technical website infrastructure;

• Fulfilling legal or regulatory obligations;

• Protecting legitimate legal rights where required.

• ​

Where third-party service providers process personal data on our behalf, appropriate safeguards should be applied in accordance with applicable legislation.

​

8. Data Retention

​

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and in accordance with applicable legal and regulatory requirements.

Information submitted as part of a general enquiry may be deleted or anonymised when it is no longer required, unless retention is necessary to comply with a legal obligation or to establish, exercise or defend legal rights.

If an enquiry subsequently develops into a patient relationship, different legal and professional record-retention requirements may apply.

​

9. Data Security

​

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

For this reason, we encourage users not to submit unnecessary sensitive information through general website contact forms.

​

10. Cookies and Website Technologies

​

Our website may use essential cookies necessary for its proper operation.

Where analytics, advertising or other non-essential technologies are used, visitors may be provided with appropriate information and consent options where required by applicable legislation.

Information about the specific cookies and technologies used on the website may be provided separately through our Cookie Policy or cookie preference interface.

​

11. Third Party Websites and Services

​

Our website may contain links to third party websites or services, such as social media platforms, map services or external communication platforms.

When you leave our website or interact directly with a third-party service, that provider's own privacy practices and terms may apply.

Valea Dental Studio is not responsible for the privacy practices of independent third party websites.

​

12. Your Data Protection Rights

​

Depending on the legislation applicable to you and your personal data, you may have rights including the right to:

• Request information about whether your personal data is being processed;

• Request access to your personal data;

• Request correction of inaccurate or incomplete information;

• Request deletion or erasure where legally applicable;

• Request restriction of certain processing activities where applicable;

• Object to certain forms of processing where applicable;

• Withdraw consent where processing is based on consent;

• Request information about parties to whom your personal data has been disclosed, where legally applicable;

• Exercise other rights granted under applicable data protection legislation.

Requests relating to your personal data can be submitted using the contact information provided below.

​

13. Children's Privacy

​

Our website is not intended to independently collect personal information from children without the involvement of a parent or legal guardian where such involvement is required by applicable law.

Parents or legal guardians should contact Valea Dental Studio directly regarding dental treatment enquiries for minors.

​

14. Changes to This Privacy Policy

​

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology or applicable legal requirements.

The current version will be published on this page together with its latest revision date.

​

15. Contact

​

If you have questions about this Privacy Policy, the processing of your personal data or your data protection rights, please contact:

​

Valea Dental Studio by Pınar Heybeli
Karşıyaka, İzmir, Türkiye
Email: contact@valeadentalbypinarheybeli.com
Telephone: +90 0540 490 9448

​

Data Deletion Requests

To request the deletion of personal data submitted through a Meta lead form, please email contact@valeadentalbypinarheybeli.com with the subject line “Data Deletion Request”. We will review and respond to your request in accordance with applicable legal and professional record-retention requirements.

​

Contact Form Consent

The following statement may be displayed beneath website contact and appointment forms:

By submitting this form, I confirm that I have read the Privacy Policy and consent to Valea Dental Studio contacting me regarding my enquiry.

Where a checkbox is used:

I have read the Privacy Policy and consent to the processing of the information I voluntarily provide for the purpose of responding to my enquiry and contacting me regarding my request.